Law Firm Operations, Pricing & Billing
TOPIC · PEOPLE IN LEGAL
Running the business of law: pricing, billing, time recording, practice management, profitability and the operating models behind modern firms.
26 interviews
Alistair Marshall: The Business of Law Without Compromising the Profession
Studio interview · 3 Sept 2026
Alistair Marshall discusses the business of law and whether lawyers can become more commercially capable without losing sight of ethics, service and professional responsibility.
Kirsty Pappin: What Small and Mid-Sized Law Firms Need
LegalTechTalk 2026 · 20 July 2026
At LegalTechTalk 2026, Redmond Lee speaks with Kirsty Pappin, Founder of Aries Legal Practice Management and Co-Founder of The Lawyers Retreat, about what many small and mid-sized law firms need.
Rafik Hwimli: How agentic AI is transforming legal and compliance
LegalTechTalk 2026 · 7 July 2026
Rafik Hwimli, CEO and Founder of Contractzlab, speaks with David Woolstencroft at LegalTechTalk 2026 about how AI is transforming legal and compliance operations.
Ryan Zahrai: Why 40% of legal work isn't billable
Legal Innovation & Tech Fest 2026 · 7 May 2026
Ryan Zahrai, CEO of Parachute, speaks with Roni Millard at Legal Innovation & Tech Fest 2026 about the 40% of legal work that isn't billable.
Shaun Jardine: The ROI of Showing Up: How to Master the Legal Conference Circuit
Studio interview · 10 Apr 2026
Shaun Jardine discusses the ROI of showing up and how to master the legal conference circuit.
Sam Allert: Legal Tech, Cash Flow & the Human Element
ILTACON 2025 · 12 Aug 2025
Sam Allert, CEO of Reckon, joins David Woolstencroft at ILTACON 2025 to talk about legal technology, cash flow, billing workflows and keeping the human element.
Rick Hellers: E-Billing, Cash Flow & Legal Finance
ILTACON 2025 · 12 Aug 2025
Rick Hellers, CEO and Co-Founder of Scan-Logic, joins David Woolstencroft at ILTACON 2025 to discuss e-billing, outside counsel guidelines and why getting paid has become more complicated for law firms.
Olfa Meliani-Faure: Data, AI and innovation in legal operations
LegalTechTalk 2025 · 14 July 2025
At LegalTechTalk 2025, Olfa Meliani-Faure, Global Legal Operations Senior Manager at Freshfields, explores with David Woolstencroft how data, AI and innovation are transforming legal operations.
Tessa van Duyn: The Power of Values-Based Pricing
Studio interview · 12 June 2025
Andrea Foot speaks with Tessa van Duyn, CEO of Moores, about her journey to leadership and the shift toward human-centric, values-based legal practice and pricing.
Giles Thompson: AI, Automation & Empathy in Law
Studio interview · 4 June 2025
Giles Thompson, Head of Revenue at Avvoka, shares his journey from commercial litigator to legal tech leader and discusses AI, automation and empathy in law.
Zahn Nel: Talent, Tech & Transformation: Insights from Actionstep
Studio interview · 19 Mar 2025
Zahn Nel, Regional Vice President for Australia and New Zealand at Actionstep, discusses the company's journey and its role in the legal practice management software market.
James Markham: Maximizing Law Firm Profits
Studio interview · 13 Jan 2025
James Markham, co-author of The Legal MBA Essentials and a consultant with 15 years of experience helping law firms boost profitability, discusses maximising law firm profits.
Col Secomb: Lawyers as Innovators: A Story of Tech and Triumph
Studio interview · 15 Oct 2024
Col Secomb, a practising lawyer and co-founder of Yao, shares his story of tech and triumph building a practice management system that is transforming how law firms operate.
Bill Bice: Billing Workflows, Cash Flow & Legal Tech
ILTACON 2024 · 27 Aug 2024
Bill Bice, CEO of Zebraworks, talks at ILTACON 2024 about billing workflows, integration and solving the less glamorous but very real operational problems inside law firms.
Paul Psaltis: Story of a scale-up CEO
Studio interview · 1 July 2024
Paul Psaltis, a legal tech leader known for scaling startups, shares the highs and lows of scaling up and how resilience and creativity fuel business growth.
Mathew Kerbis
ILTACON 2026
Mathew Kerbis, co-founder and CEO of Practi, explains how the alternative fee billing platform helps law firms move to subscription and flat-fee models, and why divorcing time from money suits AI-driven legal work.
Joy Heath Rush
ILTACON 2026
ILTA CEO Joy Heath Rush on record ILTACON 2026 attendance, more COOs and managing partners attending, the unsettled economics and pricing of AI in law firms, and how first-timers should approach the conference.
Sam Toulson
ILTACON 2026
Sam Toulson, CEO of BigHand, on its evolution from digital dictation into pricing, resourcing and business intelligence, the Ayora acquisition, matter-level profitability, and why AI in the business of law comes next.
Rick Hellers
ILTACON 2026
Rick Hellers, co-founder and CEO of Scan Logic and a former Big Law CFO, on using AI with expert human review to fix the e-billing compliance crisis, the new AP Sync product, and his predictions for legal tech consolidation.
Greg Blackman
ILTACON 2026
Opus 2 CEO Greg Blackman on moving AI from vision to practical use in disputes, why contextualised matter workflow beats a generic LLM, and why firms should chase effectiveness rather than efficiency.
Early Stephens
ILTACON 2026
Actionstep CEO Early Stephens explains why mid-market law firms need an AI-native platform, how Actionstep grows through implementation partners, and who will end up paying for AI token costs.
Adam Cain
ILTACON 2026
Adam Cain, COO and CTO of a Wisconsin estate planning and elder law firm, discusses his path from fire and EMS leadership into law, why he attends ILTACON, AI pricing risk and practical, problem-first technology adoption.
Kathleen Killin
ILTACON 2026
Kathleen Killin, Senior Director of Enterprise Marketing at Clio, explains Clio's move into firms of 200-plus professionals through Vincent and Clio Operate, and why combining the business and practice of law on one platform matters.
Neil Blum
ILTACON 2026
Neil Blum, Head of IT at Barry.Nilsson., discusses firm-wide AI adoption, client demands on data sovereignty and pricing, shadow AI, token budgeting and the risk of vendors switching on AI features without asking.
Mark Garnish
ILTACON 2026
Mark Garnish, co-founder and COO of Xperate, explains how AI-accelerated development is making bespoke enterprise systems, from practice management to accounting, an affordable alternative to off-the-shelf software for larger law firms, with the firm owning…
Rob Martorana & Pamela Fehring
ILTACON 2026
Rob Martorana, Head of Partnerships, and Pamela Fehring, Head of Product Marketing and former chief AI counsel at US Bank, explain how Theo Ai gives in-house teams litigation defence intelligence instead of manually updated case spreadsheets.
Explore topics
Legal AI · Document & Knowledge Management · Innovation & Change Management · Legal Tech Careers & Leadership · Legal Tech Go-to-Market & Growth · Security, Risk & Compliance · In-House & Corporate Legal Teams
Event recaps
ILTACON 2026 · ILTACON 2025 · ILTACON 2024 · LegalTechTalk 2026 · LegalTechTalk 2025 · Legal Innovation & Tech Fest 2026 · LTH Horizons Sydney 2026 · Women + AI Summit 2025 · LawFest 2026 · FLENA Conference 2026 · RelFest 2026
Companies
NetDocuments · Xperate · Actionstep · Legal Technology Hub · Relativity · iManage · Dye & Durham · Opus 2 · BigHand · Thomson Reuters · sa.global · Tensis · ActiveNav · Scan-Logic · Deeligence · Harbor · Automatise · Yao · InfoTrack · Clio
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