Ziggy Cheng: The best AI tool is useless if nobody can use it

Ziggy Cheng of Thomson Reuters speaks with David at Legal Innovation & Tech Fest 2026 about why the best AI tool is useless if nobody knows how to use it.

About this episode

The best AI tool is useless if nobody knows how to use it. At Legal Innovation & Tech Fest, David sat down with Ziggy from Thomson Reuters to unpack one of the biggest challenges facing the legal industry right now.

Key takeaways

•  Ziggy argues the best AI tool is useless if nobody knows how to use it.

•  The conversation unpacks one of the biggest challenges facing the legal industry right now.

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Legal AI · Innovation & Change Management · Thomson Reuters · Legal Innovation & Tech Fest 2026